Outsourcing AMO, OMS, maintenance, and support allows you to better control your costs, preserve your ability to innovate, and gain flexibility and expertise.

Harington Business Unit Manager

Jacques Belhamou

Outsourcing to Harington means freeing more resources to focus on high-value innovative projects. We commit to SLAs that guarantee the quality and responsiveness of our teams. With our detailed reporting, you gain optimal visibility and total control for a partnership built on enduring trust.

Ensuring the reliability, availability, and performance of your systems while improving your application portfolio requires flawless and often uninterrupted quality of service. We are committed to minimizing downtime and maximizing user satisfaction.

Our consultants also provide suggestions to help your information system adapt, evolve, and modernize.

  • Application Maintenance Outsourcing
  • Consulting to upgrade your application assets and modernize your IT systems
  • Code quality, cleaning, refactoring
  • Digital updates and evolutions: components and frameworks
  • Uninterrupted service flow and efficiency, lift-and-shift, and app migration to the cloud
  • Automatic updates for security systems and Linux servers
  • Resolving system vulnerabilities
  • Adhering to best practices and proper documentation to ensure portability and transferability to third parties
  • Implementing a hotline available on workdays
  • Level 1 services for call centers, Level 2 for application/technical support, and Level 3 for developers and experts
  • Service catalog led by SLA
  • Expert knowledge of tools and ticketing systemsIncident, request, and change management processes
  • Automated email notifications
  • Automatic incident assignment
  • Monitoring and supervision
  • KPI tracking and reporting for continuous improvement: User Satisfaction, Quality, Processing Time, Volume/Costs

Do you want to outsource IT application management, maintenance, and support with confidence?

Preventive, evolutionary, and corrective maintenance, N2 N3 support, monitoring, and management; entrust us with the maintenance and support of your application portfolio.

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